Last updated: April 18, 2025
Cancellation: You may cancel a scheduled consultation up to 24 hours before the appointment time for a full refund. Cancellations made within 24 hours of the appointment will not be refunded.
No‑Show: If you do not join the video consultation at the scheduled time, no refund will be issued.
Technical Issues: If the consultation cannot be conducted due to a technical fault on our end, we will reschedule the appointment or issue a full refund.
Return Window: You may return unused, unopened products within 7 days of delivery for a full refund (excluding shipping charges).
Damaged/Defective Products: If you receive a damaged or defective product, contact us within 48 hours with photos. We will arrange a replacement or full refund, including shipping costs.
Opened/Used Products: For hygiene reasons, opened or used products cannot be returned unless defective.
To request a refund, email hello@guttalks.com with your order/booking ID and reason. Our team will respond within 2–3 business days.
Approved refunds will be processed to the original payment method within 5–7 business days. You will receive a confirmation email once processed.
Consultation fees for completed sessions, digital products (e.g., downloadable plans), and gift cards are non‑refundable.
For any refund-related questions, please contact hello@guttalks.com.